FAQ's

What is the turnaround for a custom project?

~ Most custom projects are ready in 2 weeks. Bulk patch orders may take up to 4 weeks. Turnaround times will be confirmed when you place your order!

Can I bring in my own cup to be customized? 

~ Yes, we now offer this service! We would love to engrave personal items! Price may vary based on design and cup style.

Do you offer shipping? 

~ We do! Check out our website or stop by our stores to discuss in person.

What is your return or exchange policy? 

~ Returns or exchanges are accepted on non-customized items within 30 days. Custom orders are non-refundable, but we'll fix any errors on our part at no extra cost!

Any other questions or concerns, email us at info@threadandsteel.com.